Frequently Asked Questions
These FAQs help answer common questions about ordering, shipping, returns, and customer support at Silo Medical Supply.
Yes. If a product doesn’t meet your expectations, you may be eligible for a refund or exchange depending on the item’s condition and category. Some medical supplies must remain unopened to qualify for a return. Contact our support team and we’ll walk you through the process.
Most unopened, unused items can be returned within our designated return window. For safety reasons, certain medical items—such as sterile supplies, diabetic products, and personal care items—cannot be returned once opened. Reach out to us for item-specific guidance.
Simply contact our customer service team with your order number and the item you’d like to return. We’ll provide instructions and any required return labels.
Return shipping eligibility varies by product and reason for return. If the return is due to our error (wrong item, damaged item, defective product), we cover the return shipping.
Let us know right away. Email us with photos and your order number, and we’ll fix the issue by replacing the item or issuing a refund.
Yes. Many mobility aids, orthopedic devices, and larger equipment items come with manufacturer warranties. Warranty terms vary by brand, so feel free to ask us if you need details on a specific product.
Most orders ship within 1–3 business days. Delivery times vary based on your location and the shipping method selected at checkout.
Yes. Expedited and priority shipping options are available during checkout. Availability may depend on the product type.
We primarily ship within the United States. If you need an order delivered outside the U.S., contact us and we’ll confirm whether special arrangements can be made.
Once your order ships, you’ll receive a tracking link by email. You can use it to follow your package step-by-step.
Contact us with your order details. We’ll work with the carrier to locate your package or arrange a replacement if needed.
If your order hasn’t shipped yet, we may be able to cancel or update it. Contact us as soon as possible—changes can’t be made once the order has been processed.
We accept major credit/debit cards, HSA/FSA cards (where applicable), and other secure digital payment options available at checkout.
Yes, many eligible medical supplies can be purchased with HSA/FSA funds. If you’re unsure whether an item qualifies, our team can help.
Let us know immediately. We’ll send the correct product and provide instructions for returning the incorrect one at no cost to you.
We do our best to keep our inventory updated. If an item goes out of stock after your order is placed, we’ll notify you with alternatives or expected restock dates.
If local pickup is available in your area, the option will appear at checkout. Contact us if you’d like to confirm pickup availability.
Yes. Clinics, caregivers, and organizations purchasing larger quantities may qualify for bulk pricing. Reach out for details.
You can reach us by email or phone. Our support team is available to answer product questions, help with orders, or assist with returns.
We’re here to help. Our team—led by medical professionals—can provide guidance based on your needs, condition, or your healthcare provider’s recommendations.
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